Refund/Cancellation Policy

By purchasing a course through us, you agree to our no refund policy and any additional charges that may apply for rearranging face-to-face training.

Students on a Pay As You Go plan may cancel the course at any time without penalty but will not be entitled to a refund of any monies already paid to DW PRO.


All payments are paid securely by Credit or Debit card or Paypal via our website

Pay As You Go Plans

When purchasing a pay-as-you-go plan, the total cost of the course is split over 12 equal instalments, and you can pay each instalment on a date you choose. Each instalment unlocks 1 of the 12-course modules, and there are 12 modules to purchase to complete the course. You can only access the next part of the course once you have paid the next instalment. No refunds are given once an instalment has been paid. There is no commitment or time frame to pay the next instalment; however, all courses must be completed within 12 months.

Fast Track Courses

The total cost of the course is paid upfront and gives you full access to the online training centre and your entire course content. Fast Track Courses must be completed in 12 months.

Pay Monthly Courses

When purchasing a monthly payment plan, the total cost of the course is split over six equal consecutive monthly instalments. Payment is taken from your nominated bank account on the same day each month. No refunds are given once an instalment has been paid. There is no fee for missed or late payments; however, all courses must be completed within 12 months.

Time limits to complete the course.

Students have 12 months to complete training from the date of purchase. After 12 months, the student can no longer access the course on the student portal. An extension may be given at the discretion of DWPRO Training Academy at an additional fee.


Before purchasing/starting a training course, you must check that you are eligible for insurance for the treatments you are training for. You do not need insurance whilst training, as our training academy will cover you, however; you will need your insurance in place during your case studies and once qualified.


As the purchaser/student, you must contact your local authority to check if you need a special treatment licence to carry out the treatments you are training in.

Student Portal

The student portal is where you access your training course. Access is granted upon confirmation of your payment. You will be given a unique username and password, which you can change once logged into your account. You will need a stable internet connection, PC or laptop to use the student portal. To participate in the live webinars, you must download the ZOOM app on your phone or Desktop – (where possible, use a PC or Laptop to ensure a more stable connection) and ensure you have a working webcam and microphone.

You must complete each module and pass each end-of-lesson quiz before moving on to the next module.

Training Kits

You must purchase the materials and tools needed to complete your training and case studies at your own cost. You will be given a list of necessary items for the course. Alternatively, you may purchase a training kit from our academy, which we will send to your home address. You must bring your kit along with you to your practice sessions.

Face-to-Face Practical Training

We provide training in your home salon/treatment room or place of work, providing it is suitable for the treatment to be carried out. Alternatively, you can train in our training centre in London (subject to availability). Please enquire before booking your training.

Start and finish times will be confirmed once you have made your booking.

Should you wish to cancel or rearrange your training day, you may do so, providing you give at least seven days’ notice and pay a £10.00 administration fee. If you cancel within seven days of your practical training date, you will be charged a £99 cancellation/ re-arrangement fee.

Bookings made within 14 days of the practical training day may be subject to cancellation or changed to an alternative date, depending on the availability of the training team. In this instance, we will confirm your training within 24 hours of booking.


You are required to bring your model for practical training. You will need a model to perform practical training. Your responsibility is to ensure your model arrives on time and is available for the required time. The student must confirm that the model is suitable for treatment and complete a scratch/ patch test (where applicable) and consultation at least 48 hours before the treatment. If the model is unsuitable for treatment, the training will be cancelled and rearranged at the cost of the student.

Case Studies

When purchasing one of our courses, you agree that our courses are a pass or fail, and we will require as many case studies as it takes for you to demonstrate the required standards.

You must carry out the case studies identical to your training and submit clear before and after photos as evidence. (For microblading, you must also present pictures of the brow template drawing).

You must purchase student insurance to cover the treatment(s) you will carry out throughout your case studies.


Course completion certificates are given to students who have shown competence throughout the course; however, we have the right to withhold any certificates if the tutor deems the student not to have reached a competent standard. In addition, we hold the right to charge for extra training if this is required. Certificates are sent electronically to your given email address or, if requested, via post.


DW PRO and staff accepts no responsibility for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of our website or any information contained on any of our sites, images or training.


Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

 Non-returnable items:

    • Gift cards
    • Downloadable software products
    • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

    • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
    • Any item that is returned more than 30 days after delivery


Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.

 Late or missing refunds

If you haven’t received a refund, first recheck your bank account.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please get in touch with us at

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same thing, email us at {email address} and send your item to: {physical address}.

Shipping Returns

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Consider using a trackable shipping service or purchasing shipping insurance if returning more expensive items. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at for questions related to refunds and returns.

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